Contact

NT3 – ITSM Help Desk Tool

Streamlined IT service management with NT3

Industry

Telecommunications

Expertise

IT Service Management

Background

Movicel, the largest telecom operator in Central Africa, needed a structured and scalable service desk system to manage internal teams and external vendors effectively. Their existing setup lacked unified visibility, causing delays and inefficiencies in service delivery.

Challenges

Disconnected
Inter-Departmental Workflows

Delays in Ticket Resolution and Tracking

Unorganized
Vendor Interactions

No Mobile Access
for On-The-Go Support Teams

Solutions Provided

We deployed NT3, a web-based Nectar Trouble Ticketing tool tailored for ITSM excellence. Key implementation areas included:

Configuration Management

Structured asset and service data for clarity and control

Incident Management

Streamlined the issue lifecycle from logging to resolution

 

Change Management

Introduced traceable and auditable change workflows

 

Vendor Management

Centralized partner coordination and communication

The NT3 mobile app empowered Movicel’s support staff to access real-time customer information with a single tap—boosting productivity, transparency, and customer satisfaction.

Industries We Serve

Automotive

Banking

Finance

eCommerce

Energy

Healthcare

Telecom

Education

Quick Links

Case Studies

Blog

Gallery

Career

Contact Us

Sales Office (Canada/US)

46 Rotherglen Crt Brampton, Ontario L6X2S1, Canada.

Corporate Office

301, Tower 1, World Trade Center, Kharadi, Pune, Maharashtra-411014, India.

Tech Office

509, 5th Floor, Shubham Corporate, Ring Road – 1, Telibandha, Raipur-492001, Chhattisgarh.

CONTACT US

Reach Us

sales@nectarinfotel.com

career@nectarinfotel.com

Facebook Linkedin Instagram X-twitter Youtube

Copyright © Nectar Infotel. All Rights Reserved.

Privacy Policy

GDPR Security

Cookie Policy

Terms of Services