NIDC – Intelligent Dunning & Collection System for Telecom -

NIDC – Intelligent Dunning & Collection System

Automated and optimized postpaid collections with NIDC

Industry

Telecommunications

Expertise

AI Automation

Revenue Management

OSS/BSS Integration

Customer Engagement

Background

Movicel, Central Africa’s leading telecom operator, needed a modern solution to address inefficiencies in postpaid revenue recovery. Manual processes, inconsistent follow-ups, and customer churn were becoming barriers to sustained growth and operational efficiency.

Challenges

Labor-intensive, manual dunning workflows

Limited customer segmentation for collections

High churn due to poor engagement during recovery cycles

Lack of real-time visibility into recovery KPIs

Need to migrate from legacy systems without service interruption

Solutions Provided

We deployed NIDC, an AI-powered dunning and collection system tailored for telecom environments. Key solution components included:

Automated Dunning Workflows

Reduced manual efforts and increased speed

Multi-Channel Notifications

Enabled SMS, email, IVR, and in-app communications

Risk-Based Segmentation

Intelligent customer profiling with soft/hard suspensions

BI Dashboards

Provided real-time insights and performance tracking

Seamless OSS/BSS Integration

Ensured zero-downtime migration and unified platform connectivity

results

40% Faster Recovery Cycles

25% Reduction in Churn

BI-Powered, Data-Driven Recovery Strategy

Enhanced Customer Satisfaction

Live migration with no service disruption

“NIDC helped us gain full visibility and simplified our recovery process — a strategic shift in our operations.” — Mr. Karthikeyan Paulchandar, CTO, Movicel

Copilot

MS Teams

Azure Cloud

Security & Compliance

Dynamic 365

Connect, Analyze & Automate

Data & Analytics

Telecom-Specific Services

Software & App Development

Cloud & Infrastructure

Remote Development

Platforms & Marketplaces

Artificial Intelligence

BI Analytics

Database

Internet Of Things

Mobile Apps

Software Development

Telecom Infra

Telecom OSS

VMWare