Outsource your Level 1 technical support to a skilled, process-driven team that delivers timely, multi-channel assistance — so you can focus on growing your core business.
Our L1 Support team delivers seamless interactions across phone, web, and chat — backed by the right tools, processes, and technical know-how.
Deliver fast and responsive assistance through phone, email, web, and chat — ensuring customer satisfaction around the clock.
Our trained professionals combine strong communication with technical understanding to resolve issues at first contact or escalate with precision.
We align our L1 support approach with your internal systems and customer needs — offering solutions that fit your environment, not the other way around.
Why choose us
Our in-house tech experts bring deep knowledge across domains to solve problems efficiently and escalate smartly.
Every step follows structured, quality-driven processes — ensuring reliability, accountability, and speed.
Let’s help you set up a scalable L1 support team that saves time, cuts costs, and keeps your customers happy — without compromising on quality.
Our team handles phone, email, web-based ticketing, and live chat — all optimized for fast response and issue resolution.
We have ready infrastructure to accommodate 250+ L1 resources and can ramp up quickly based on your requirements.
Yes. Our support operations are tailored to your systems, workflows, and service-level expectations.
We use real-time dashboards and project tracking tools to give you full visibility into team performance and customer metrics.
You get cost advantages, tax benefits, and operational efficiency — all while maintaining quality and compliance.
46 Rotherglen Crt Brampton, Ontario L6X2S1, Canada.
301, Tower 1, World Trade Center, Kharadi, Pune, Maharashtra-411014, India.
509, 5th Floor, Shubham Corporate, Ring Road – 1, Telibandha, Raipur-492001, Chhattisgarh.
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