Self Care Accounting – Web & Mobile App

Built a multi-platform self care accounting system

Industry

Telecommunications

Expertise

Full-Stack Development

Database Architecture

User Experience

System Integration

Background

Smile Nigeria, a leading telecom provider in West Africa, aimed to empower its users with a seamless self-service experience. The project required building a comprehensive accounting and service portal accessible via web, Android, and iOS platforms. The platform needed to support activities like product browsing, recharging, billing, and user account management.

Challenges

Outdated database structure needing upgrade and optimization

Strict auditing and data security requirements

Need for a high-availability system architecture (Master-Slave)

Complex migration and backup strategy

User interface design tailored for multiple platforms

Solutions Provided

We delivered an integrated Self Care Accounting System across Web, Android, and iOS, focusing on functionality, performance, and security. Our key contributions included:

Database Upgradation & Tuning

Improved performance with optimization, monitoring, and space management

Data-Governed Audit & Security

Implemented strict audit trails and robust access controls

 

 

Master & Slave DB Implementation

Ensured high availability and load balancing

 

Backup & Restoration Strategy

Secured critical data with scalable backup mechanisms

 

Front-End Development

Designed responsive and user-friendly interfaces across all platforms

 

Seamless Migration

Executed without data loss or service disruption

This initiative significantly enhanced customer autonomy, reduced support load, and improved overall system reliability for Smile Nigeria.